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FAQ



How do you place an order?

Go to www.xendurance.com to place online orders.

How fast will I receive my order?

All U.S. orders are sent out the next business day after an order is placed. Depending on the U.S. "ship to" address, all orders should arrive within 3-7 business days going USPS First Class Mail.

What is the Automatic Delivery Program?

Save time and money by signing up for our Automatic Delivery Program! Enjoy the convenience of having your product automatically shipped to you for a monthly charge to your listed credit card. There is no fee to join and you receive special discounted pricing for all of your selected products. You may call the toll free number (877-754-0436) or email info@xendurance.com to cancel or change your order at any time. Each month you will receive your order and we will charge your card automatically until you change or cancel the plan.

How do I sign up for AUTOMATIC DELIVERY?

Simply go online and check the automatic delivery option when placing your order. There is no fee to join and you receive SPECIAL DISCOUNTED PRICING on your automatic delivery order every month.

Can I cancel my AUTOMATIC DELIVERY order after signing up?

Yes, you may cancel at any time by calling the toll free number 877-754-0436 or email info@xendurance.com.

With the Xendurance Automatic Delivery Account (Autoship) you can better manage/control your orders.

To gain access to your autoship account, simply select this link (http://www.xendurance.com/login-register/) and select the “Forgot Password" link under the login form. Use your email address on file with Xendurance and follow the prompts to set your new password.

Once you have a new password set up for your account you will have full access to these great new features

- My Orders – View previous orders you have with our new Xendurance website and related information such as the date the order was placed, its current status, items in the order, price, tax, discounts, etc. Please note orders made prior to April 1st, 2014, will not be available for viewing in this new Autoship module.

- My Profile – Manage your account settings such as contact information, password and shipping addresses. You can even store multiple shipping addresses on file for quicker ordering on our website.

- My Autoship – View and manage your Xendurance autoship orders. In this section you can fully manage your autoship order including its status, edit default billing and shipping addresses, edit your subscription cycle, products included in the order and edit/save credit card information for your order.

*To update your credit card expiration date on file, you must put in your full credit card number, due to the high security measures in place.

My credit card has expired. Can I change my credit card information?

If the card number or expiration date has changed, you may call 877-754-0436 and leave all credit card changes on option #1. This is a very secure line. We recommend that you do not email us any changes to your credit card other than your expiration date.


With the Xendurance Automatic Delivery Account (Autoship) you can also control your credit card information by taking the steps noted below.

To gain access to your autoship account, simply select this link (http://www.xendurance.com/login-register/) and select the “Forgot Password" link under the login form. Use your email address on file with Xendurance and follow the prompts to set your new password.

Once you have a new password set up for your account you will have full access to these great new features

- My Autoship – View and manage your Xendurance autoship orders. In this section you can fully manage your autoship order including its status, edit default billing and shipping addresses, edit your subscription cycle, products included in the order and edit/save credit card information for your order.

*To update your credit card expiration date on file, you must put in your full credit card number, due to the high security measures in place

Is there any special discount for Collegiate, Pro, or Club teams?

For more information, contact info@xendurance.com.

How do I change my contact information?

Go to your account information and login under returning customer. Your account information can be changed and then click "Update" for those changes to go into effect.

Is my credit card number secure when I pay for an order online?

At Lifespan International, you are our number one priority. That's why we go to such great lengths to guarantee the security of all transactions. Our secure socket layer (SSL) is among the best technology available today. It uses 1024 bit encryption to scramble all personal data you share with us, including your credit card and telephone numbers, name and address.

Does Lifespan International US stand behind its products?

Lifespan's Guarantee Policy: If you are not completely satisfied with your purchase, simply return the unopened product to us for a full refund, less shipping and handling charges. Refunds are valid for 30 days from the purchase date of the product. To obtain a return authorization number (RMA) for refunds, which is required before you ship product back to us, please call 877-754-0436. The return address and shipping instructions will be provided to you at the time your RMA is issued. Upon receipt of your RMA shipment, your refund will be issued within 10-15 days.

What is ISO 17025 Accreditation and why is it important?

ISO 17025 is the key standard for an analytical laboratory. It provides absolute confidence that if contamination exists above the defined limit of detection, then it will be identified and called “positive".
Laboratories that do not meet this standard may call a “negative" simply because they are unable to find the contamination, NOT because it is absent. Their techniques may be wholly inadequate.
Analysis is of no value unless it meets the exacting requirements of the various regulating bodies.
Lifespan International uses HFL Sport Science to test products because HFL (INFORMED CHOICE & INFORMED SPORT) understands the importance of integrity, and analytical methods for supplement analysis to meet the requirements of:

  • ISO 17025 (international standard for analytical laboratories)
  • GLP (Good Laboratory Practice)
  • GMP (Good Manufacturing Practice)

Results are therefore dependable, and will withstand scrutiny in High Court, in any jurisdiction around the world.

http://www.lgc.co.uk/divisions/hfl/hfl_sport_science.aspx